Refund policy

At AIRGLIDE, we aim to provide high-quality products and a smooth customer experience. This policy outlines your rights and our responsibilities in accordance with the Australian Consumer Law (ACL).

Change of Mind Returns

We offer a 14-day return period from the date of delivery for change-of-mind returns.

To be eligible:

  • Item must be unused and in original condition
  • All original packaging and accessories must be included
  • Proof of purchase is required
  • You must contact us within 14 days of delivery

To start a return, contact:
📧 airglideaustralia@gmail.com

⚠️ Important:

  • Return shipping costs are the customer’s responsibility
  • Items returned without approval may not be accepted
  • Refusing delivery is not considered a valid return

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

Contact us within 48 hours of delivery if:

  • Your item is damaged
  • You received the wrong item
  • Your package appears tampered with

Include:

  • Your order number
  • Clear photos of the issue

If approved, we will offer a replacement or refund.
If the item is unavailable, a full refund will be issued.

Glass Mousepad Notice

Glass mousepads must be inspected upon delivery.

Due to the nature of glass:

  • Damage caused after delivery (drops, misuse, improper handling) is not covered
  • Returns after 14 days are not accepted unless the item is defective

Return Conditions

All returns must be:

  • Unused and in original condition
  • In original packaging
  • Free from damage, marks, or alterations
  • Accompanied by proof of purchase

Non-Returnable Items

We do not accept returns for:

  • Gift cards
  • Sale or clearance items
  • Giveaway or competition items
  • Second-hand or resold items

Limited Drops & Special Releases

For limited edition products:

  • Orders may be limited to one per customer
  • Orders cannot be cancelled once placed due to limited stock allocation

Free Shipping Orders

If your order included free shipping, and you choose to return it:

  • A minimum return fee of $30 AUD may be deducted from your refund to cover original shipping costs

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  1. Return your original item (if eligible)
  2. Place a new order separately

Refunds

Once your return is received and inspected:

  • You will be notified if your refund is approved
  • If approved, refunds are issued to your original payment method
  • Processing time: up to 10 business days

Please note:

  • Shipping costs are non-refundable
  • Return shipping costs may be deducted
  • Banks may take additional time to process refunds

If you haven’t received your refund after 15 business days, contact us.

International Orders

  • Return shipping costs are the responsibility of the customer
  • Duties, taxes, and import fees are non-refundable
  • Processing times may vary depending on location

Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Policy Updates

AIRGLIDE reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication.

Contact

For all return or refund enquiries:

📧 support.airglide@gmail.com
🌐 https://airglideau.shop/pages/contact

Address:
11 Smoothstone Court
Joondalup, WA 6027
Australia