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FAQ / Help Center
Answers for shipping, tracking, returns, and product care. Need help? We're active and reply fast.
Australia: Estimated delivery is 1–2 weeks.
International: Estimated delivery is 2–4 weeks.
Estimated delivery times are shown at checkout and may vary due to customs, weather, holidays, or carrier delays.
Once your order has shipped, you'll receive a tracking number via email. You can also track your order anytime using our Track Order Page.
We ship worldwide from Australia. Shipping availability and delivery times may vary depending on your location. All orders are carefully packed and dispatched directly from our Australian facility.
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to update it. Once your order has been dispatched, changes or redirects are no longer possible.
We use trusted shipping carriers to deliver your order safely. All orders include tracking, and you’ll receive a tracking link via email once your order has been dispatched.
Orders can be cancelled or updated before they have been shipped. Once your order has been dispatched, changes or cancellations are no longer possible.
We accept returns within our return period. Customers are responsible for the return shipping costs to Australia. Items must be returned unused and in original condition. If your order arrives damaged or defective, please contact us and we’ll help resolve the issue.
If your order is marked as delivered but hasn’t arrived, please contact us and we’ll assist you in resolving the issue. We recommend checking with your local delivery provider first, as they may have further details about your parcel.
Once your refund has been approved, it will be processed within 3–5 business days and returned to your original payment method.
Return shipping costs are the customer’s responsibility unless the item arrives faulty, damaged, or incorrect.
Glass: Lightly spray with water or a small amount of glass cleaner, then wipe with a microfiber cloth. Allow it to air dry completely.
Cloth: Rinse with lukewarm water and gently clean if needed. Roll it in a towel to remove excess water, then leave it to air dry. Do not machine wash or tumble dry.
No, both glass and cloth mousepads are designed to keep their artwork looking vibrant over time.
Glass: The design is printed beneath the glass surface, protecting it from wear and fading.
Cloth: The artwork is permanently embedded into the surface and will not fade with normal use.
Yes, our mousepads are compatible with a wide range of mouse skates.
For glass mousepads, we recommend PTFE or UHMWPE skates for the best performance.
For cloth mousepads, PTFE or glass skates can be used depending on your preferred balance between control and speed.
Store your glass pad flat in a dry, safe area away from direct sunlight and extreme temperatures to help maintain its condition.
Our glass pads are available in 490 × 420 × 3mm.
Our cloth and custom mousepads are available in 800 × 400 × 4mm.
Yes, visit our Custom Mousepads collection to upload your own artwork or choose from our available templates.
Some products are restocked periodically, while limited edition releases may not return once sold out. We recommend grabbing your favourites while they’re available.
Glass mousepads provide a faster, more consistent glide with a smooth micro-patterned surface. Cloth mousepads offer a softer feel with more cushioning and control. Both are designed for competitive performance.
Each product includes the essentials needed to get started. Glass mousepads include the pad and a thank you card, while cloth mousepads include the mousepad only. Some future releases may include additional accessories or extras, check the product page for full details.
AIRGLIDE is an Australian based brand creating premium gear for gamers, creators, and anyone looking to elevate their setup. Learn more about our story and mission on our About Us Page.
Stay up to date with the latest releases, announcements, and exclusive updates by following @AIRGLIDEAU on Instagram, TikTok, X, and YouTube, joining our Discord Community, or subscribing to our newsletter.
Yes. If you're interested in becoming a reseller, visit our Become a Reseller page to apply for our B2B partnership program.
Absolutely. If you're interested in collaborating with us, visit our Creator Program page to learn more and apply.
You can reach our support team by emailing support.airglide@gmail.com or by submitting a request through the contact page on our website. We aim to respond within 1–2 business days.
Contact us within 7 days of delivery with photos of the damage and we'll arrange a replacement or refund.
Yes, our glass pads are covered against manufacturing defects. Reach out to support with your order number for assistance.
