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Privacy Policy
At AIRGLIDE, we value your privacy and are committed to protecting your personal information. We only collect what is necessary to process your orders, improve your experience, and provide support, nothing more.
This policy explains how AIRGLIDE collects, uses, and discloses your personal information.
AIRGLIDE operates this store and website to provide you with a curated shopping experience (the "Services"), powered by Shopify. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. We may collect or process the following categories, depending on how you interact with the Services:
- Contact details — name, address, billing address, shipping address, phone number, and email address.
- Financial information — credit card, debit card, and financial account numbers, payment details, transaction details, form of payment, and payment confirmation.
- Account information — username, password, security questions, preferences and settings.
- Transaction information — items you view, add to cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
- Communications with us — information you include when contacting customer support.
- Device information — your device, browser, network connection, IP address, and other unique identifiers.
- Usage information — how and when you interact with or navigate the Services.
We may collect personal information from the following sources:
- Directly from you — when you create an account, use the Services, or communicate with us.
- Automatically through the Services — from your device, and through cookies and similar technologies.
- From our service providers — when they collect or process information on our behalf.
- From our partners or other third parties.
Depending on how you interact with us, we may use personal information to:
- Provide, tailor, and improve the Services — process payments, fulfil orders, manage your account, arrange shipping, handle returns and exchanges, and create a customized shopping experience.
- Marketing and advertising — send promotional emails, texts, or mail, and show relevant ads based on your activity.
- Security and fraud prevention — authenticate your account and protect against fraudulent or unsafe activity.
- Communicating with you — provide customer support and maintain our relationship with you.
- Legal reasons — comply with applicable law or valid legal process, and enforce our terms and policies.
In certain circumstances, we may disclose personal information to third parties, including:
- Shopify, vendors, and other third parties who perform services on our behalf (IT, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- Business and marketing partners to provide marketing services and advertising. You may have the right to opt out of targeted advertising based on your online activity — you can exercise this here.
- When you direct, request, or otherwise consent to disclosure to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction (such as a merger), to comply with legal obligations, enforce our terms, or protect the Services and our users.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. We also use certain Shopify enhanced features that draw on data from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights.
To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
The Services may link to websites or platforms operated by third parties. If you follow these links, you should review their own privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of a link does not, by itself, imply endorsement of that platform or its operators.
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us to request that it be deleted. As of the effective date of this policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit — we recommend avoiding unsecure channels for sensitive or confidential information.
How long we retain your information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Depending on where you live, you may have some or all of the following rights, which are not absolute and may apply only in certain circumstances:
- Right to Access / Know — request access to personal information we hold about you.
- Right to Delete — request that we delete personal information we maintain about you.
- Right to Correct — request that we correct inaccurate personal information.
- Right of Portability — receive a copy of your information and request we transfer it to a third party.
- Right to Opt Out of the sale or sharing of your information, or of targeted advertising — you can exercise this here. If you visit with the Global Privacy Control signal enabled, we will treat this as an opt-out request where required.
- Managing Communication Preferences — unsubscribe from promotional emails at any time; we may still send non-promotional account or order emails.
- Objection & Restriction of Processing — ask us to stop or restrict processing your information for certain purposes.
- Withdrawal of Consent — withdraw consent at any time, without affecting the lawfulness of prior processing.
You may exercise any of these rights by contacting us using the details below, or learn more about Shopify's role at privacy.shopify.com/en. We will not discriminate against you for exercising these rights, and we may need to verify your identity before processing a request.
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or lodge a complaint with your local data protection authority. EEA residents can find a list of supervisory authorities here.
We may transfer, store, and process your personal information outside the country you live in. If we transfer information out of the European Economic Area or United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK mechanisms, unless the destination country is deemed to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy here, update the "Last updated" date, and provide notice as required by law.
Contact
For any questions about this Privacy Policy or your personal information:
Joondalup, WA 6027
Australia
