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FAQ / ヘルプセンター
配送、追跡、返品、製品のケアに関する回答。助けが必要ですか？私たちは迅速に対応します。
オーストラリア: 通常、発送後数営業日以内に到着します。
国際: 税関やフライトの移動時間により、より長くかかる場合があります。輸送中は追跡更新が一時停止することがあります。
ご注文後5～10日以内に追跡番号をメールでお知らせします。
国際注文の場合は通常です。あなたの国に到着次第、追跡情報が更新されます。
はい、私たちは世界中に発送します。 配送時間はお住まいの場所によって異なり、適用される税金はチェックアウト時に計算されます。配送料は追加料金がかかりません。
If your order hasn’t been shipped yet, contact us as soon as possible and we’ll do our best to update it. Once your order has been dispatched, changes or redirects are no longer possible.
We use trusted shipping carriers to deliver your order safely. All orders include tracking, and you’ll receive a tracking link via email once your order has been dispatched.
発送されていない場合は、はい。 できるだけ早くご連絡ください。 発送後は、変更はできません。
はい、 未使用で再販可能な状態であれば。
ご注文が配達済みと表示されているのに届いていない場合は、ぜひお問い合わせください。問題を解決するお手伝いをいたします。ほとんどの場合、あなたの地元の郵便局または配送業者がまだ荷物を持っている可能性があります。
Once your refund has been approved, it will be processed within 3–5 business days and returned to your original payment method.
Return shipping costs are the customer’s responsibility unless the item arrives faulty, damaged, or incorrect.
アルミノケイ酸塩ガラスで、マイクロパターンの表面を持ち、バランスの取れたスピードを実現。シリコンベースでグリップ力を向上。
いいえ、どちらも色あせません。
ガラス：アートワークはガラスの下に印刷されており、摩耗から完全に保護されています。
布：デザインは表面に永久に埋め込まれており、通常の使用では色あせません。
Yes, our mousepads are compatible with a wide range of mouse skates.
For glass mousepads, we recommend PTFE or UHMWPE skates for the best performance.
For cloth mousepads, PTFE or glass skates can be used depending on your preferred balance between control and speed.
Store your glass pad flat in a dry, safe area away from direct sunlight and extreme temperatures to help maintain its condition.
Our glass pads are available in 490 × 420 × 3mm.
Our cloth and custom mousepads are available in 800 × 400 × 4mm.
Yes, visit our Custom Mousepads collection to upload your own artwork or choose from our available templates.
Some products are restocked periodically, while limited edition releases may not return once sold out. We recommend grabbing your favourites while they’re available.
Glass mousepads provide a faster, more consistent glide with a smooth micro-patterned surface. Cloth mousepads offer a softer feel with more cushioning and control. Both are designed for competitive performance.
Each product includes the essentials needed to get started. Glass mousepads include the pad and a thank you card, while cloth mousepads include the mousepad only. Some future releases may include additional accessories or extras, check the product page for full details.
AIRGLIDE is an Australian based brand creating premium gear for gamers, creators, and anyone looking to elevate their setup. Learn more about our story and mission on our About Us Page.
Stay up to date with the latest releases, announcements, and exclusive updates by following @AIRGLIDEAU on Instagram, TikTok, X, and YouTube, joining our Discord Community, or subscribing to our newsletter.
Yes. If you're interested in becoming a reseller, visit our Become a Reseller page to apply for our B2B partnership program.
Absolutely. If you're interested in collaborating with us, visit our Creator Program page to learn more and apply.
You can reach our support team by emailing support.airglide@gmail.com or by submitting a request through the contact page on our website. We aim to respond within 1–2 business days.
Contact us within 7 days of delivery with photos of the damage and we'll arrange a replacement or refund.
Yes, our glass pads are covered against manufacturing defects. Reach out to support with your order number for assistance.
