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FAQ / Help Center
Answers for shipping, tracking, returns, and product care. Need help? We're active and reply fast.
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For order issues (address, tracking, refunds), contact us
International tracking may pause during customs. This is normal.
Shipping & Tracking
Australia: Usually arrives within a few business days after dispatch.
International: May take longer due to customs and flight transit times. Tracking updates can pause while in transit.
You’ll receive your tracking number by email within 5–10 days after placing your order.
Normal for international orders. Tracking updates once it reaches your country.
Yes, we ship worldwide. Delivery times vary depending on your location, and any applicable taxes are calculated at checkout, no extra fees on delivery.
Orders / Returns / Refunds
If not shipped, yes. Contact us ASAP. Once shipped, changes aren't possible.
Yes, if unused and in resellable condition.
If your order is marked as delivered but hasn’t arrived, please contact us and we’ll help resolve it. In most cases, your local post office or delivery provider may still have your package.
Product / Care
Alumino-silicate glass with a micro-patterned surface for balanced speed. Silicone base for grip.
No, both won’t fade.
Glass: The artwork is printed beneath the glass, fully protected from wear.
Cloth: The design is permanently embedded into the surface and won’t fade with normal use.
Glass: Lightly spray with water (or a small amount of glass cleaner) and wipe with a microfiber cloth, then leave to air dry.
Cloth (polyester): Rinse in a shower or bathtub with lukewarm water, gently wipe if needed, then air dry. You can roll it in a towel to remove excess water, do not machine wash or tumble dry.